Cancellation & Refund Policy
Effective date: 7th October 2025
Entity
Right Pace Tech Media (trading as “RPTech Media”)
Contact
info@rptechmedia.com | +44 020 3129 7779
Registered office
2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom
1. Scope and Contract Formation
1.1 This Cancellation & Refund Policy (“Policy”) governs orders placed through RPTech Media’s website or via a written order form referencing this Policy. Upon successful payment authorization and our issuance of an order confirmation, a binding contract for digital marketing and lead-delivery services (the “Services”) arises between RPTech Media and the business customer (the “Customer”).
2. Service Nature; No Right to Cancel
2.1 The Services commence promptly upon order. Execution includes allocation of internal resources, dataset reservation, configuration, validation and/or campaign set-up.
2.2 Accordingly, once an order is placed, cancellations are not permitted. Any request to cancel after order confirmation will be declined.
3. General Rule on Refunds
3.1 Because delivery of value begins immediately and involves non-reversible effort and data operations, refunds are not available by default.
3.2 Fees for bespoke sourcing, enrichment, validation, consulting, strategy, onboarding, or set-up are non-refundable.
4. Limited, Exceptional Circumstances
4.1 Without prejudice and at RPTech Media’s sole discretion, we may consider a goodwill remedy where:
(a) a duplicate transaction was processed for the same order;
(b) a payment processing error occurred on our systems resulting in a charge without order creation; or
(c) non-fulfilment solely attributable to RPTech Media persists and cannot reasonably be remedied within a commercially reasonable period following written notice.
4.2 Remedies may include reversal of the duplicate amount, cancellation of the erroneous charge, or a pro-rata credit against future services. Monetary refunds (if any) are exceptional.
5. Quality Concerns; Remedial Actions (Not Refunds)
5.1 If you believe a deliverable is affected by a material technical defect attributable to RPTech Media (e.g., corrupted file, mis-mapped fields, or mis-scoped segment against the agreed specification), notify us in writing at info@rptechmedia.com within seven (7) calendar days of delivery, with reasonable particulars and supporting examples.
5.2 Where we verify a material defect, our exclusive obligation is to provide remediation, which may include re-processing, re-validation, corrected files, or replacement units of comparable value.
5.3 Remediation is not available where issues arise from
(i) incorrect or incomplete configuration/criteria supplied by the Customer;
(ii) Customer ingestion, security or filtering rules;
(iii) changes to Customer systems; or (iv) use of the deliverable contrary to applicable law.
6. How to Request a Review
6.1 Email info@rptechmedia.com with subject “Refund/Remediation Request – [Order ID]” and include:
(a) legal entity name;
(b) order ID and date;
(c) description of the issue;
(d) evidence (screenshots, sample records, error logs).
6.2 We will acknowledge receipt and conduct a review. If a remedy under Clauses 4 or 5 applies, we will confirm the outcome in writing. Where a payment reversal is approved, we will instruct our payment provider (e.g., Razorpay) to initiate it; bank posting times are controlled by your bank/card network.
7. Chargebacks and Payment Disputes
7.1 If you initiate a chargeback, we may suspend ongoing work for the affected order pending resolution. We reserve the right to contest unfounded chargebacks with documentary evidence.
8. Governing Law and Venue
8.1 This Policy (and any non-contractual obligations arising out of or in connection with it) is governed by the laws of England and Wales, with exclusive jurisdiction in the courts of England.